Refund and Cancellation Policy

If you change your mind, we refund a package in full when you ask within 14 days of buying it and none of its hours have been used.

Once any hours from a package have been used, or after 14 days, the package is not refundable, but its remaining hours stay available to you until they expire (6 months from purchase for Flex hours, 3 months for project management hours). Expired hours are not refunded.

If we cannot deliver the work you bought hours for, or we end the relationship without cause, we refund the hours you have not used.

You can cancel a monthly plan at any time. Cancellation takes effect at the end of the month you have already paid for; the plan continues until then and is not charged again. We do not refund part months.

Payment stages are set out in the proposal you accept. If you cancel a project, you pay for the work done up to the cancellation, and we refund any amount you have paid for work we have not started.

Work that has been carried out is not refundable. Every time entry is visible in the portal; if you think time was logged incorrectly, tell us within 30 days and we will review it and correct your balance or invoice where it was wrong.

Costs paid on to third parties, such as domains, hosting, licences, app store fees and advertising spend, follow those providers' own refund terms and cannot be refunded by us once paid.

Refunds go back to the original payment method. Card refunds are issued through Stripe and usually reach your account within 5 to 10 business days, depending on your bank. Bank transfer refunds are paid to the account the payment came from. Any hours a refund covers are removed from your balance.

If something has gone wrong, please contact us before disputing a charge with your bank; we will reply within two business days and put it right where we can.